Politique de Retour

At AlixFurniture, we aim to provide a seamless and transparent shopping experience. If you are not completely satisfied with your order, you have the right to withdraw from the purchase in accordance with Article L221-18 of the French Consumer Code.

Right of Withdrawal
You may return any item within 30 days of receiving it, without having to provide a reason and without incurring any penalties.

Return Eligibility
To be eligible for a return, the items must:

  • Be in a lightly used or unused condition, suitable for resale
  • Be returned in their original packaging, with all tags and labels intact

Please note: Slight handling or trying on items (as one might do in a store) is acceptable under EU law.


Items Not Eligible for Return
According to Article L221-28 of the French Consumer Code, the following items are non-returnable:

  • Personalized items or items made to your specifications
  • Gift cards
  • Items marked as final sale

 

How to Return an Item
To initiate a return, please email us at info@alixfurniture.shop with:

  • Your order number
  • The item(s) you wish to return
  • (Optional) Reason for return

We will respond with return instructions once we receive your request.

Return Address

  • Once your return request is approved, we will provide the appropriate return address and instructions by email. 
  • Please do not return any items without prior authorization.


Product Exchange
If you received a damaged or defective item, please contact us within 7 days of receiving it. We will arrange for a free exchange.

Refunds

  • Once the returned items are received and inspected, we will notify you via email.
  • If the return is approved, a refund will be issued within 5 business days via the original payment method.
  • Refund processing time may vary depending on your bank or payment provider.


Return Shipping Costs

  • If the item is defective or there was an error on our part: return shipping is fully covered by AlixFurniture.
  • In other cases (for example, if you change your mind), the return or exchange costs are the responsibility of the customer.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of delivery.

Order Cancellations
Orders can only be cancelled if they have not yet been shipped.
If you wish to cancel an order, please contact us as soon as possible at info@alixfurniture.shop.

Contact
If you have any questions regarding this policy or need help with a return, our customer service team is here to help:

  • Email: info@alixfurniture.shop
  • Phone: +33 1 46 24 44 92 (Monday to Friday)